Atlassian
Consultant

TecnoFor is a technology-based consulting firm specializing in process mining. A team formed by the most talented people in the industry, seeking to become the best in what we do. While we could mention that we are an Atlassian Platinum Partner, if you’re considering this job offer, chances are you’re already familiar with Atlassian, and therefore, likely aware of us. What sets us apart from other consulting firms is our emphasis on processes over technology. This focus drives us to undertake transformation projects that extend beyond mere technical support for Jira.

ABOUT THE ROLE

We’re seeking a new team member for one of our consulting teams. We’re looking for someone experienced in the Atlassian ecosystem, a team player, adept at providing training, and possessing the humility to embrace new learning opportunities. Does this resonate with you? Here’s your chance to join an elite team and evolve alongside top-notch consultants and architects.

(We operate in cohesive teams; you won’t be sent to a client and forgotten).

What DO WE EXPECT FROM YOU?

Technical/Hard Skills

• Proficiency in ITSM process design.
• Experience in the administration and/or consulting of Atlassian tools (especially Jira and Confluence).
• Familiarity with other Atlassian tools is advantageous (e.g., BigPicture, Insight).
• Track record of delivering training to clients and colleagues.
• Strong communication skills to engage effectively with clients, understand their needs, and articulate our solutions.
• Exceptional analytical, research, and problem-solving abilities.
• Curiosity and enthusiasm for learning (and collaborating with peers).
• Advanced proficiency in English.
• Fluency in Spanish.

As a new TECHER:

• Be proactive; propose ideas, anticipate needs, and drive initiatives, as this is how growth occurs. Rely on your experience and autonomy to be responsive and agile, rather than waiting for permission.
• Embrace teamwork; we’re a supportive and inclusive group, always ready to assist one another while respecting individual boundaries. You’ll never face challenges alone; there will always be someone willing to lend a hand, as we operate as a community both internally and externally (TecnoSfera, mi Casa es tu Casa, TMD, Atlassian Experts…), and we expect the same from you.

What will give you EXTRA POINTS?

• Experience in service management processes (e.g., requests, incidents, CMDB).
• Proficiency in diagramming tools.
• Experience with metrics development, reporting, and dashboard creation.

Join us!

Important: This position is only open to candidates residing in a time zone within the Americas.