Success story

Customized training and certification at various ITIL levels


To train GIS (Global Infrastructure & Services) area worldwide in ITSM (ITIL) best practices with the goal of standardizing the management level of their IT services according to the latest version of ITIL best practices.

More than 240 Roche employees worldwide

Our Solution

A tailor-made solution for every Roche employee.

We publish an annual calendar of training and certification courses at various ITIL levels, delivered regularly in native English. Each year, dates for all current modules are published so that employees can attend at a time that best fits their professional and personal schedules. In addition, if they could not attend the session published internally by Roche, they had the option of attending one of TecnoFor‘s public sessions.

For more than 5 years, we have been providing customized training tailored to the needs of the company and each individual employee. This involves a joint annual planning of each course and then finding the local trainers who best fit that plan.


Improved efficiency and satisfaction with IT services, and improved management of incidents, requests, changes, problems, and assets.

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