Summary of
Team’24 Europe
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What we are
We are TecnoFor, a consulting company with a technological base focusing on
PROCESS AUTOMATION
Let us start with the basics: we advise and accompany our clients in the journey of solving their planning and workflow efficiency problems.
We are a CONSULTING COMPANY
A consulting company with technology as our axis, our reason for doing. Technology for the present, rather than the future. TecnoFor stands for Technology For: Technology, FOR a purpose. That purpose—your purpose—is what moves us to model the technology to support it.
We are a consulting company with a TECHNOLOGICAL BASE
Every business, including yours, works via its processes. Managing those processes means managing your business. Understanding what they are, modelling them, simplifying them, redesigning them, analysing their performance, reducing their variability until they can be automated… There lies the difference between managing chaos and merely surviving it. In TecnoFor, we experience your processes.
We are a consulting company with a technological base focusing on
PROCESS AUTOMATION
For our
customers
For our
customers
WiZink is the digital bank specialized in consumer financing in Spain and Portugal. It offers its customers a wide range of personalized, simple, transparent, and digital financing solutions. Since July 2021, TecnoFor has been the service provider on the Atlassian product platform.
“Tecnofor has accompanied WiZink in our continuous growth, both in terms of methodologies and tools. We have trusted their expertise and solutions to optimize our operations and improve our efficiency.
Their deep knowledge of the Atlassian platforms and their ability to adapt to our specific needs have allowed us to implement effective and scalable solutions in our project management.
Furthermore, they have always been willing to listen to us, provide expert advice, and offer tailored solutions. This collaboration has significantly contributed to our continuous growth.
We look forward to continuing to work together to build a strong and successful future.”
Pablo Romero González
Application Architecture
WiZink
For our
customers
“TecnoFor seamlessly navigated the intricate landscape of our Jira environment, orchestrating a flawless migration to the Atlassian cloud. Their expertise not only streamlined the process but also transformed our digital workspace by efficiently decluttering years of unnecessary Jira projects. Tecnofor: Where precision meets innovation in every migration journey.”
Dave Spickard
Director of North American Operations
Euronet
For our
customers
Grupo MASMOVIL redesigns its customer support processes on Jira Data Center.
“We started the Jira redesign project with a technical perspective, but we discovered that it was actually a process project. That’s where the TecnoFor team provided us with the most value.”
Ravin Dhalani
CIO
MASMOVIL
For our
customers
Mediaset España redesigns its Employee Service Portal on Jira and Confluence.
“There is still a way to go and evolve, but we are starting from a solid, shared model and a relationship of trust with TecnoFor, secure variables for achieving success!”
Nuria Pérez Sánchez
Jefa Departamento Ecofinanciero + RRHH de la Subdirección de Desarrollo Informático
Grupo Mediaset España
For our
customers
Holcim completes the integration of Jira and ServiceNow
“We set up an ambitious program to, together with the TecnoFor team, automatically synchronize both platforms by means of implementing a complex integration model supported by the Exalate tool, completing a task that could be considered unique” in the industry due to its level of complexity, functionalities and technical features.”
Victor Mena Plá
Head of EMEA IT Service Management
For our
customers
Jira will play a key role in Grupo Antolin’s digital transformation process.
“TecnoFor, as an Atlassian Platinum Partner, has accompanied Grupo Antolin through the long and detailed process of tool analysis. They assisted in the decision-making process by providing customized demonstrations, executing multiple designs and approaches tailored to Antolin’s processes, and facilitating a smooth relationship with Atlassian’s sales team to finalize a long-term licensing agreement.”
Katy García Urien
IT Operation Director en Grupo Antolin
For our
customers
IMAWEB has experienced a rapid growth and had to integrate numerous Development teams from different companies. Jira Cloud has been the key platform in this process.
“The constant support of TecnoFor team was essential in this process to refine our specifications, and particularly to select the appropriate ways of using the tool according to our real needs, whether at operational or strategic level”.
Jean-Baptiste Logie
CIO de IMAWEB
For our
customers
“Throughout the process, a working team was established between ABSoftware and TecnoFor, which has been key in carrying out this project on time and in the right manner. The deadline was very tight, and as with any migration, unforeseen issues arose that had to be resolved swiftly.”
Claudio Lande
Head Of Governance at Aquae Business Software, AGBAR / Veolia Group
For our
customers
In the case of Athletic Club, exactly 29 days passed from the project’s Kick-Off to the delivery of a fully operational new system:
Athletic aimed to improve the resolution time for incidents and requests that their over 300 employees require daily from their technology team to achieve their goals.
The created system includes enhancements in both user experience, with a new portal, and for the technology and support teams themselves. It facilitates automatically prioritized support queues, an SLA monitoring system, ticket escalation, and a CMDB to identify all infrastructure elements and their relationships.
For our
customers
“When you work with a partner who perfectly understands your needs and offers fast and concrete solutions, everything becomes much simpler. The implementation of process KPIs, current state assessments, and risk evaluations for cloud migration, as well as individual and collective training in ITIL best practices, each interaction with TecnoFor demonstrates their professionalism and the excellence of their team. I wouldn’t hesitate to recommend TecnoFor as a partner in both IT and business transformation processes.”
Francisco José Navas Godoy
IT Manager
Sector Alarm
For our
customers
“TecnoFor más que nuestro partner ha sido nuestro aliado estratégico en los proyectos que hemos llevado juntos. Su equipo es altamente propositivo y muy eficiente en la gestión de incidencias. Profesionales talentosos y con gran calidad humana.”
Laura Marcela Parra C.
Senior Project Manager Marketplace
Insights Division – Kantar
For our
customers
“Last year, we had the opportunity to start working with TecnoFor (for the first time in my case) on a key project for our organization. We adopted Jira as our Agile tool and needed not only to learn how to work with it but also to configure our Agile model, adapt it to the SAFe methodology, and synchronize it with our ITSM tool, ServiceNow. TecnoFor not only provided us with confidence and a team with an enviable background but also, and most importantly, a level of flexibility and customer orientation that I have rarely seen. Every professional who has been part of this project is five-star. Not just for their technical quality, but even more for their willingness and readiness to help whenever needed.”
Victor Mena Plá
Head of EMEA IT Service Management
For our
customers
“A quick and seamless migration, without affecting the teams in their day-to-day operations, and with transparent and continuous communication from the TecnoFor project team.”
Jorge Mallo
Head of Product & Data
CAF Digital Services
For our
customers
“When we were looking for a partner for our migration to Jira Cloud, they were the first to respond and understand our specific needs. This diligence continued throughout the entire project, highlighting the ease of communication, teamwork, and coordination with the TecnoFor team. It was a decisive aspect of our project, with different business teams having various configurations… Our timing was very tight due to the expiration of our Data Center licenses, and in this situation, they provided us with all the support and guidance needed to navigate the process.”
Alfonso Martínez Vicente
Chief Business Officer
Cuatroochenta
For our
customers
“Agile methodology helps us focus on the present moment. We concentrate on delivering value by closing matters as quickly as possible and continuously asking what is the most important task pending when we start something new. TecnoFor is proving to be a fundamental partner in this process.”
Daniel Delgado Huarte
IT HR Global Delivery responsible
BSH
For our
customers
EnData is Endesa’s cross-functional training program, personalized and primarily focused on practical content in Data & Analytics.
The program’s objective is to ensure the technical competence of employees by covering the specific needs of the business, propelling Endesa on its journey towards becoming a Data Driven Company.
Thanks to the collaboration with TecnoFor, with their extensive experience in the training sector, we have been achieving this objective since 2021 and are currently on the 5th cohort of this program.
Iván Gil Buenadicha
Responsable / Experto RRHH Formación
Endesa
For our
customers
At Laude Canarias, we are committed to the continuous training of our employees to ensure their professional development and growth within the organization. TecnoFor has been fundamental in this commitment, providing their expertise in the sector to help us achieve our goals of excellence.
Cristina Ordoñez
Responsable de Recursos Humanos
Laude Canarias
We are happy to hear your story
We have likely worked on it before.
How do we do it?
Process Intelligence
is a new discipline
Process Intelligence
is identifying your company’s Value Streams
Process Intelligence
is deploying your workflows in a tool
Process Intelligence
is analysing your organisation’s real behaviour through data
Process Intelligence
is maturing, optimising and reinventing how your processes interconnect
Process Intelligence
is deciding where and how to apply robotisation to achieve hyperautomation
Process Intelligence
is building without ever losing sight of ergonomics: respecting people, their physical form and their nature
How do we execute it?
Phase I:
Modeling
We decide how the company will operate: defining processes, their steps, and interactions with other processes (BPM).
Identify processes
(Value Stream Mapping)
Design processes
(BPM)
Visualize processes
(Kanban)
Phase II:
Operation
We deploy the processes in Jira as we have described them. We take the opportunity to define success indicators that allow us to determine the performance of the processes. We can also define alerts to warn us if there are deviations from the expected results.
Run processes
(Deploy on Jira)
Incorporate metrics
(OKR & KPI)
Analyze processes
(Process mining)
Phase III:
Optimization
We analyze the actual and objective execution of the processes using the available evidence, and from here we highlight inefficiencies to activate automation or redesign options (BPM).
Monitoring processes
(Alerts)
Process automation
(RPA)
Scale processes
(Business Model redefinition)
